FREQUENTLY ASKED QUESTIONS ABOUT VoIP AND VoIPIT

What is VoIP?

Voice Over Internet Protocol (VoIP, for short) is telephony that uses the Internet infrastructure.


How can VoIP help you?

  • cut costs: it's cheaper than classical telephony, no matter how cheap it may be in Romania. And for international calls, you can see the difference.
  • organize audio conferences, internal and not only, you can configure how your employees' phones will ring, you can even set up your own call center, just as you want it.
  • extract real-time reports about what happens in your company: who talks on the phone and for how long, what customers were called, who called them. This way you can quickly evaluate how your business is doing.
  • place and receive video calls. And since Romanian internet is reliable, fast and cheap, you can even broadcast in HD, and you won't feel a thing.
  • have coverage wherever you have Internet access. And since there is always either Wi-Fi or a 3G/4G network available, you can call and be called anywhere. Yes, we know, it's not a big deal in Romania because mobile calls are cheap. But if you are on vacation in Turkey or Switzerland, or doing business in Serbia or Moldova, is it not better to talk virtually for free over Wi-Fi, than pay 1.5 EUR/minute in roaming fees?
  • send and receive faxes via e-mail, without having to buy a special equipment and dedicated phone line. Yes, we know, it's old-fashioned, but many institutions, especially foreign ones, still use this technology.
  • and so much more...


How easy is it to get VoIP to work?

Well, it's not easy... not at all, actually. If you have no idea what RFC 3261, SIP, TCP/IP Stack, T.38, NAT Transversal, Media Proxy, and many other such fancy terms stand for, you will probably give up quickly.


What if you have trouble with VoIP?

Well, actually, it's no big deal, because we know all this and much more! Whatever your needs regarding initial set-up, maintenance, new additions to your telecommunications system, we will be taking care of it.

We will talk to your providers if necessary; we will offer you the best advice, what to buy and not buy, we will be there when you install the cabling, we will set up your equipment, we will test them and always get them to work.

And, most importantly, we will be there for you when your carrier will say it's not their duty to configure your PBX. Trust us, we know what you're dealing with...


Who are we?

We are VoIPIT. A team of (we brag a little) telecommunications professionals, slightly frustrated by the fact that, usually, phone carriers don't have the means/time to offer their customers advanced, personalized technical support. And we thought that, since nobody does it (or almost nobody, seriously), we could try doing it ourselves.


How can you contact us?

Write us at contact@voipit.ro or call us at (+40) 370 509 509 and we will revert within the shortest time with a personalized offer. If you prefer, you can send us a fax at (+40) 370 509 508, but we will receive it by e-mail regardless.